What is the estimated delivery time to receive my RUQYA order ?
Orders are delivered within 1-4 business days, excluding weekends and official holidays.
Please note that during new collection launches or periods of high demand, processing may take slightly longer.
2
What shipping methods do you offer ?
We offer the following delivery options to suit your needs:
Same Day Delivery: Available in selected areas. Please check availability and cut-off times at checkout.
Standard Delivery: Orders are delivered within 7 business days, depending on your location.
All available shipping methods and fees will be clearly displayed at checkout based on your delivery address.
3
What are the shipping fees ?
Shipping fees are automatically calculated at checkout based on your delivery location and selected shipping method.
4
How can I track my order from RUQYA?
Once your order has been shipped, you’ll receive a confirmation email with your tracking number.
You can track your shipment through our support team will follow with you till you receive the order
5
Which courier company do you use?
We partner with trusted delivery providers — Bosta —ensuring your order arrives safely and on time.
Packaging Instructions
1
What will my order’s packaging be like?
Your order is prepared with care and attention to detail.
Each item is carefully wrapped in parchment paper, nestled inside our signature branded box, and sealed with a delicate ribbon for a perfect unboxing experience.
2
Do you have special packaging for gifts?
Indeed, our gift packaging is crafted to make your gift as extraordinary as the occasion. For a modest fee, you can adorn your order with a beautiful luxury gift bag and a blank card, ready for you to impart a personal touch of love.
3
Can I add a personal note to my gift / order?
Absolutely! When you select our gift packaging, we include a lovely blank card just for you. You're welcome to fill it with your own warm message. It's the perfect way to make your gift feel extra special.
Customer Support
1
How can I contact your support team?
If your points were not added to your account , please contact us at our whatsapp and our team will assist you.
A Guide to Caring for Your RUQYA Scarf
1
How should I wash my RUQYA scarf?
We recommend gently hand washing in cold water only. Avoid machine washing or using bleach to protect the fabrics.
2
Can I use perfume while wearing my scarf?
For the best results, we recommend lightly misting your perfume onto your scarf from a slight distance while you're wearing it.
3
How should I dry my scarf after washing?
Lay it flat to dry, away from direct sunlight
4
How can I iron my RUQYA scarf ?
We recommend ironing only on low heat, ensuring the scarf’s weave and beauty remain intact.
5
What is the best way to store my scarf?
To preserve its elegance, store your scarf flat and untied
6
Can I use pins to style my scarf?
We suggest using magnet pins instead of regular ones, as they protect the delicate weave.
